Refund Policy

Last Updated: December 26, 2025

This Refund Policy ("Policy") describes the refund terms and conditions for the SeatChart.io seating chart planning service (the "Service") operated by SeatChart.io ("us", "we", or "our").

1. Refund Eligibility

If you are not satisfied with our service and would like a refund, you may request a refund if your refund request is submitted within 14 days of your initial subscription purchase date.

2. How to Request a Refund

To request a refund, please contact us through one of the following methods:

• Email us at hello@seatchart.io
• Contact us via the SeatChart.io website

When submitting a refund request, please include:

• Your account email address
• Your subscription plan details
• The date of your subscription purchase

3. Refund Processing

Refunds will be processed as follows:

• Refunds will be processed to the original payment method used for the subscription purchase
• Processing time may vary depending on your payment provider, typically 5-10 business days
• Upon refund processing, your subscription will be cancelled and access to the service will be terminated

4. Subscription Cancellation

Please note that requesting a refund will result in the cancellation of your subscription. If you wish to cancel your subscription without requesting a refund, you can do so at any time through the billing page on SeatChart.io.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. If we make material changes, we will notify users via email or through a notice on our website. Your continued use of the Service after such modifications constitutes your acceptance of the updated Policy.

6. Contact Information

If you have any questions about this Refund Policy, please contact us:

• Email: hello@seatchart.io
• Website: Visit our website